Pick n Pay denies that customer data was exposed online despite ‘glitch’


Last week, Pick n Pay had a customer delivery tracking issue

Retailer Pick n Pay denied that its customers’ information was exposed online, but admitted that an issue uncovered customer delivery tracking links.

It comes after a MyBroadband report that found data from customers who use the retailer’s delivery service was exposed online. Sensitive information, including photos, names and addresses, was available on the website of Dawn Wing, Pick n Pay’s delivery partner, according to the report.

In a written response on Thursday, Pick n Pay told Fin24 that customers receive a unique encrypted link via SMS to track their orders.

“Last week our logistics partner encountered a small issue which meant that a link could be temporarily accessible if the correct sequence of numbers was known. No customer data was posted online anywhere and, as soon as our partner delivery was notified of this problem, it was immediately corrected, ”said Pick n Pay.

The retailer added that no one had access at any time to banking or other confidential customer information.

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