Vetsource expands its solution set to include data and insights, customer engagement

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2022-02-25

PORTLAND, Oregon., February 25, 2022 /PRNewswire/ — Vetsource®, a companion animal health company that provides innovative pharmaceutical, technology and business services designed to help customers deliver products and services to pet caretakers, added data and insights, and customer engagement offerings to its customer solution portfolio.

Vetsource®, a pet health company, has added data and insights, and customer engagement to its solutions portfolio.

Previously focused primarily on home delivery of prescription and over-the-counter items for veterinary practices, Vetsource has expanded its services to create a world-class infrastructure to help its veterinary, industrial and retail customers deliver competitive and personalized experience to their customers. clients. The expansion of the portfolio is the result of Vetsource’s investment in two companies – VetSuccess and Vet2Pet – as part of a long-term strategy to continue to meet the needs of its customers and ultimately the animal owners.

“As the veterinary market has evolved, we have recognized the need to expand our set of solutions to help our customers engage with their customers in meaningful ways and leverage data to improve compliance rates and revenue. These services are a natural complement to our prescription management solution,” said Kurt GreenCEO of Vetsource.

As the industry’s leading data expert, VetSuccess provides performance reporting, dashboards, and data services to veterinary practices, as well as robust analytics and quantitative veterinary insights to industry partners. These intuitive and interactive solutions empower customers to better understand business performance, uncover actionable insights, and make confident decisions that improve day-to-day operations.

“With our strong alignment to corporate culture and core values, VetSuccess is a natural choice to partner with Vetsource,” said Katie McClean, CEO of VetSuccess. “We are proud to apply our expertise to help Vetsource deliver a data-driven platform that simplifies workflows and drives growth for veterinary practices, ultimately providing the solutions partners need to break down barriers and build bridges that strengthen the human-animal bond.

Vet2Pet offers veterinary medicine’s only customizable all-in-one client login system and app. Features such as appointment management, pharmacy refills, two-way chat and SMS, reminders and rewards programs make it easier for practices and pet owners to interact, increase practice revenue and save staff an average of three hours of phone time each day.

“Joining Vetsource will help us achieve the dream we’ve had for Vet2Pet since its inception. Veterinarians will now have access to sophisticated software that enhances the customer experience, improves team efficiency and helps practices retain their pharmacies. It’s a win for everyone,” said Dr. Stacee Santigeneral manager of Vet2Pet.

In addition to product development, Vetsource has made significant investments in its workforce, leadership and pharmacy operations, including the addition of a new pharmacy on the East Coast in 2021. Over the Over the past three years, Vetsource has focused on building the teams that drive products forward by more than doubling its headcount, including a significant investment in engineering talent. Vetsource recently hired the Product Manager, Friend Murthywho brings extensive experience in product management and consumer e-commerce through leadership positions at companies such as eBay and Amazon.

“Our dedication to providing a powerful platform is evident not only in the investments we’ve made to improve our products, but also in the expertise of our teams,” added Green. “After more than a decade as a pioneer in this market, we want to continue to lead the way and we are just getting started.”


About Vetsource
Vetsource provides innovative pharmaceutical, technology and business services to the companion animal health industry. At Vetsource, we strive to be the most trusted advocate in a rapidly changing world and are constantly looking for new ways to help our customers chart the course towards a better and brighter future for pets and their caretakers. . Our data-powered platform removes complexities and simplifies workflows to help veterinarians, retailers and others in the pet health industry drive engagement, loyalty and positive experiences that ensure strong relationships. Vetsource’s solutions include prescription management, data and information, and customer engagement. Founded in 2008 to help veterinary practices compete in the online marketplace with a home delivery solution, Vetsource has grown with the acquisitions of VetSuccess and Vet2Pet. Comprised of over 500 employees, Vetsource is headquartered in Portland, Oregon.with additional offices Colorado, Oklahoma, Pennsylvania and Torontoas well as several pharmacies.

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SOURCE Veterinary Source

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