What are air passengers entitled to?


The flight was cancelled. You have to stay at the hotel and pay for dinner and hurry to find a rental car. That’s a question asked by many frustrated Southwest Airlines customers, despite the cancellation of thousands of flights from weekend to Monday. Other than rebooking passengers and reimbursing canceled flights, US airlines do not. You have to do a lot for your passengers, even if your next available flight is more than a day away. Leocha Travelers United, chairman and co-founder of Travelers United, a nonprofit consumer advocacy organization, seeks to force the U.S. Department of Transportation to adopt European-style air travel protection, including hotel accommodation. hotel and more. is. Compensation for long delays and confusion. The rules of the Ministry of Transport are clear. “The airline is not obligated to provide passengers with money or other rewards. Payment of costs outside the framework of the canceled ticket and costs directly related to the ticket, ”specifies the DOT website. Airlines have their own policies, the DOT said. Southwest Airlines did not immediately respond to questions from CNN Travel about compensation for hotels and meals, but said the airline was trying to re-let passengers. We are working hard to serve our customers as quickly as possible and thank them for their patience, ”the airline said in a statement. “We give our customers the ability to explore self-service reservation change options on Southwest.com, where they get the latest information on their travel status,” said Leocha. Indicates that it is necessary to inquire about hotel rates for “inconvenient passengers”. He said the airline was dealing with a nearby hotel and could offer a 30-50% discount to stranded customers. According to the DOT, it is generally offered to elite passengers, but it can be applied to other travelers as well. Cash Refunds Airlines do not have to book passengers on other airline flights with vacant seats. There is no change fee for .Southwest Airlines, but fare differences generally apply. The airline is yet to answer whether the fare difference will apply to this weekend’s turmoil. If the airline cancels the flight and the passenger decides not to travel, they have the right to refund the ticket. And they should emphasize cash rather than vouchers. Airline Tickets Website Scott’s Cheap Airline Marketing Specialist. Department of Transportation rules ensure that you can get your money back for a flight canceled by the airline, even if it is a non-refundable ticket. But that’s the range. Are you on a cruise or going to a concert that you miss now? The airline is not responsible for these charges. “Airlines do not have to reimburse travel expenses affected by canceled flights, such as prepaid hotel rooms, cruises, vacations, concerts, other tickets or lost wages.” According to the DOT, Travel You may be able to count on insurance. “If you book with a credit card, you will have to pay extra for hotels and new airline homes,” he said. He also suggests writing a letter to customer support after the fact to express your disappointment. Each airline has a transport contract that passengers enter into when purchasing a ticket. There is a “force majeure” clause which limits liability if the service is not terminated or interrupted. The “force majeure” of Southwest Airlines’ contracts of carriage can be one of a variety of events, including natural disasters, weather and riots. , wars, labor disputes, strikes, breakdowns, air traffic control and airlines “fuel, airport gates, labor or landing facilities unavailable for the flight in question” have limited their staff in Florida this weekend. the cancellation is controversial, but the weather and air traffic control issues. Whatever the cause, a wide range of contracts seem to cover it.

The flight was cancelled. You have to stay at the hotel and pay for dinner and hurry to find a rental car. What are you eligible for?

This is a question faced by many frustrated Southwest Airlines customers. Thousands of canceled flights Weekend to Monday.

Other than changing the reservation or issuing refunds for canceled flights, US airlines aren’t required to do much for passengers, even if the next available flight is more than a day away.

Charlie Leocha, president and co-founder of Travelers United, a non-profit consumer advocacy organization, said:

Travelers United wants the US Department of Transportation to adopt the following protection for air travel: European Affairs This includes hotel accommodation and other compensation for long delays and confusion.

The rules of the Ministry of Transport are clear. “The airline does not need to provide passengers with money or other compensation for canceled tickets and expenses outside the range of directly ticket-related charges.” The DOT website said.

However, airlines have their own policies, according to the DOT. He advises passengers to ask airline staff if they will pay for a hotel room or a meal.

Southwest Airlines did not immediately respond CNN Travel I have a question about compensation for hotels and meals, but the airline says it is trying to re-let passengers.

“We are committed to responding to our customers as soon as possible and appreciate their patience,” the airline said in a statement. “We provide our customers with additional flexibility to explore self-service reservation change options on Southwest.com, where they can get up-to-date information on their travel status. “

Leocha said guests should ask about hotel rates for “suffering passengers.” He said the airline was dealing with a nearby hotel and could offer a 30-50% discount to stranded customers. They are usually offered to elite passengers, but can be extended to other travelers as well.

Cash refund

According to the DOT, airlines don’t have to book passengers on flights with vacant seats on other airlines, but they do, and it’s definitely worth asking.

Southwest Airlines has no change fees, but fare differences generally apply. The airline is yet to respond to whether the fare difference applies to this weekend’s unrest.

If the airline cancels the flight and the passenger decides not to travel, they have the right to refund the ticket. And they should insist on cash rather than vouchers.

Robert Feinberg, marketer for airfare websites, said: Scott’s Cheap Tickets ..

Department of Transportation Rules For flights canceled by the airline, make sure you can refund even non-refundable tickets.

But that’s the range. Are you on a cruise or going to a concert that you miss now? The airline is not responsible for these charges.

“The airline does not have to reimburse travel expenses affected by canceled flights, such as prepaid hotel rooms, cruises, vacations, concerts, other tickets or lost wages.” According to the DOT ..

You can have some dependency through travel insurance.

“If you book with a credit card, make sure you have travel insurance that can reimburse you for additional costs such as hotels and the cost of returning on your new flight,” Feinberg said.

He also suggests writing a letter to customer support after the fact to express your disappointment. Sometimes it can be a voucher for future travel.

Each airline has a transport contract that passengers enter into when purchasing a ticket. They have a “force majeure” clause which limits their liability if the service is not completed or interrupted.

Southwest Airlines Force Majeure Shipping Contract Long-term events including divine acts, weather conditions, riots, wars, labor disputes, strikes, suspension of work, air traffic control and “do not have” access to fuel for flight, airport gates, work or landing facilities ”This is a problem that can be one of the lists. “

Airlines condemned cancellation over weekend.As for limited staff in Florida, bad weather and air traffic control issues, the exact cause of the unrest is controversial.

Whatever the cause, a wide range of contracts seem to cover it.

What are air passengers entitled to? Source link What are air passengers entitled to?

About Janet Young

Check Also

Astra gears up for TROPICS launch campaign

WASHINGTON — Small launch vehicle developer Astra says it is ready to perform a series …

Leave a Reply

Your email address will not be published.